Help Centre

877ben Frequently Asked Questions

Everything you need to know about your 877ben account — from registering and making your first deposit to placing bets on PSL finals, claiming bonuses and using our responsible gambling tools. Browse by category below.

Most Common Questions at a Glance

These six cards cover the topics players ask us about most often. Full detailed answers are in the Q&A sections below.

How do I register?

Click the registration button on the 877ben homepage, fill in your details — name, email, date of birth and a secure password — then verify your email address. Full KYC is required before your first withdrawal.

How do I deposit?

Log in, go to the Cashier section and select your preferred method. Common references in Pakistan include bank transfers, digital wallets and crypto. Minimum deposit amounts and processing times vary by method.

Can I bet on cricket & PSL?

Yes — 877ben covers Pakistan cricket, PSL seasons, ICC T20 World Cups, bilateral series and more. Markets include match winner, top batsman, total runs, live in-play and many other options per match.

How do bonuses work?

Bonuses come with wagering requirements — the total you need to bet before withdrawing bonus-derived winnings. Requirements and validity windows are clearly stated at opt-in. Always read the specific terms before claiming.

How long do withdrawals take?

Withdrawal processing times depend on the method used. KYC must be complete before any withdrawal is approved. Once approved by 877ben, the timeline for funds reaching you depends on the payment channel and banking system.

How do I self-exclude?

Go to My Account → Responsible Gambling → Self-Exclusion and choose your preferred period (minimum 6 months). Exclusions take effect immediately and cannot be reversed during the active period. Support can also process this for you.

Account & Registration

Setting up and managing your 877ben account

To register with 877ben you must be at least 18 years of age — or the higher minimum age required by the operator's license jurisdiction. You must also be acting on your own behalf and not be subject to an active self-exclusion. One account per person is strictly enforced; multi-accounting results in permanent closure and potential forfeiture of funds.

KYC requires a valid government-issued photo ID — your Pakistani National Identity Card (CNIC), passport or driving licence — along with proof of address issued within the last three months, such as a bank statement or utility bill. You may also need to confirm ownership of your payment method. Submitting clear, legible documents speeds up the review process significantly.

No. Each individual may hold only one registered account at 877ben. Opening duplicate accounts — whether under the same identity or different personal details — is a serious breach of the Terms & Conditions. All accounts found to be duplicates will be permanently closed, and any balances or winnings associated with the secondary accounts may be forfeited without recourse.

On the login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link. If the email does not arrive within a few minutes, check your spam folder. If you still cannot access your account, contact our 24/7 live chat support team and they can assist you after verifying your identity.

You may request account closure at any time by contacting our support team via live chat or email at [email protected]. Any verified real-money balance remaining in the account at the time of closure will be returned to you following standard withdrawal processing and identity verification. If gambling is the reason for closure, our team can also activate a self-exclusion instead.

Deposits & Withdrawals

Funding your account and cashing out your winnings

877ben supports a range of payment channels. In the Pakistani context, familiar references include bank transfers associated with institutions like HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile money channels referenced locally such as Easypaisa, JazzCash and Raast. Cryptocurrency options including BTC and USDT are also available. Please note: these names are local context references — they do not imply endorsement or support of gambling by those providers. Availability is confirmed at the Cashier.

Yes — minimum deposit amounts apply and vary by payment method. The current minimums are displayed in the Cashier at the time of deposit. Where amounts are expressed in PKR, the platform will show the equivalent in the currency applicable to your account. Always check the Cashier for the latest limits, as these can be updated periodically in line with payment processor policies.

Most deposits are credited to your 877ben account balance once confirmed by the relevant payment processor. For many digital payment methods this is near-instant, though bank transfers may take longer depending on the sending institution and time of day. If a deposit does not appear within a reasonable period, contact support with your transaction reference number and they will investigate promptly.

To withdraw, your account must have completed KYC verification, any active bonus wagering requirements must be fully met, and your account must be in good standing with no outstanding security or compliance reviews. Withdrawals are processed to the same payment method as your most recent deposit where technically possible. Third-party withdrawals are not permitted under any circumstances.

Withdrawal reviews are a routine part of 877ben's compliance process. Common triggers include a first-ever withdrawal, a withdrawal above a certain threshold, or incomplete KYC documentation. During a review, our team may request additional verification documents. We aim to complete reviews as quickly as possible. If your withdrawal has been pending for an unusual length of time, contact live chat support with your withdrawal reference.

Yes — 877ben supports cryptocurrency deposits and withdrawals including Bitcoin (BTC) and USDT (Tether). Crypto transactions are processed on-chain and are subject to standard network confirmation times. Cryptocurrency withdrawals are returned to the same wallet address used for the corresponding deposit where technically possible. All standard KYC requirements still apply to crypto account holders.

Games & Betting

Cricket, sports markets, live casino and how to play

877ben covers Pakistan Super League (PSL) seasons, ICC T20 World Cups, bilateral Test and ODI series, and other major cricket events. Available market types include match winner, toss result, top batsman, top bowler, total runs in an innings, method of dismissal, live in-play markets and many more. Market availability varies by match and competition. Always check the sportsbook for the current list of open markets on any given fixture.

In addition to cricket, 877ben's sportsbook covers football (including major European leagues and international competitions), UFC and combat sports, tennis, basketball and other global markets. Football and UFC attract significant interest among players in Karachi, Lahore and Islamabad. The full list of available sports and leagues is displayed in the sportsbook navigation, and coverage expands during major international events.

Live in-play betting allows you to place wagers on a match or event while it is in progress. Odds update in real time based on the current state of play. During a PSL innings, for example, you might bet on the next wicket method, the runs scored in the next over, or the eventual match winner at updated live odds. Note that bet acceptance may be briefly suspended during very fast-moving moments in play to maintain data-feed integrity.

877ben's live casino features real dealers streamed in real time, hosting classic and variant versions of baccarat, roulette, blackjack, poker and game-show style titles. Live dealer games are suitable for players who prefer a more authentic table game experience over RNG-based alternatives. The full selection of tables and betting limits is available from within the Live Casino lobby in your account.

Yes — all slot and RNG casino game outcomes at 877ben are determined by certified Random Number Generators (RNGs) supplied by licensed game providers. This ensures every result is statistically independent of the previous one. Return-to-Player (RTP) percentages are published per game and represent the theoretical long-term average payout. Short-term results will vary — this is normal and expected in any RNG-based product.

Settlement rules for abandoned or postponed matches are governed by the specific betting rules for that market, which are available within the sportsbook. Generally, if a match does not reach the minimum number of overs required for a result under the relevant playing conditions, affected bets are voided and stakes returned. Settlement is always based on official results from the relevant governing body — for Pakistan cricket, this is the PCB or ICC depending on the competition.

Bonuses & Promotions

Welcome offers, wagering requirements and promotional terms

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus-derived winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 5,000 bonus means you need to place bets totalling PKR 150,000 using the bonus before withdrawing any winnings from it. The exact multiplier, eligible games and odds restrictions are set out in each promotion's specific terms.

No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full within the validity period. If you request a withdrawal before completing the wagering requirement, the bonus and any bonus-derived winnings will be removed from your account, and only your real-money balance will be withdrawn. This is clearly stated in individual promotion terms.

No — different game types typically contribute at different rates towards clearing wagering requirements. Slots often contribute at 100%, while table games, live casino and certain other products may contribute at a lower percentage or not at all, depending on the individual promotion terms. Minimum odds requirements also apply to sports bets. Check each promotion's terms before you start playing to understand which products count and at what rate.

If the bonus validity period expires before you have completed the wagering requirement, the bonus funds and any winnings derived from them are forfeited automatically. Only your real-money balance remains unaffected. Validity periods vary by promotion and are displayed clearly before you opt in. We recommend checking the remaining time on any active bonus from your account's promotions section.

877ben regularly runs promotions tied to major cricket events, including PSL season launches, ICC T20 World Cup fixtures and high-profile bilateral series involving Pakistan. These may include enhanced odds on selected matches, cashback offers on cricket markets or free bet tokens for qualifying wagers. Promotions are time-limited and subject to their own terms. Check the current promotions section in your account during active cricket seasons for available offers.

Security & Responsible Gambling

Keeping your account safe and gambling within your limits

877ben uses TLS encryption for all data in transit and encrypts sensitive data at rest, including identity documents and financial records. Access to personal data is restricted to authorised personnel on a need-to-know basis. In the event of a data breach that poses a risk to your privacy, affected players will be notified as required by applicable law. Full details are in our Privacy Policy.

Never. 877ben will not ask for your password via email, live chat, social media or any other channel. If you receive a message asking for your account password and claiming to be from 877ben, treat it as a phishing attempt and do not respond. Report it to our support team immediately. Always ensure you are logging in at the correct official domain to protect your account from fraudulent sites.

877ben provides a full suite of player-protection tools accessible from My Account → Responsible Gambling. These include deposit limits (daily, weekly and monthly), loss limits, session time limits, reality check pop-ups, cool-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory delay to prevent impulsive decisions.

To self-exclude, go to My Account → Responsible Gambling → Self-Exclusion and select your preferred period: 6 months, 1 year, 2 years, 5 years or permanent. Exclusions take effect immediately and cannot be reversed or shortened during the active period — this is by design to protect you. Our live chat team can also process a self-exclusion on your behalf right away if you would prefer. Full details are on our Responsible Gambling page.

Absolutely not. 877ben is a strictly 18+ platform. Age verification is carried out during registration and as part of KYC. If 877ben becomes aware that a minor has registered an account, all activity will be reversed and the account permanently closed. Parents and guardians sharing devices with children should log out after every session and use device-level parental control software to block access to gambling platforms.

Pakistan restricts gambling under the Prevention of Gambling Act, 1977 and related legislation. 877ben does not claim to be licensed, regulated or endorsed by any Pakistani authority — not the Government of Pakistan, the PTA, the State Bank of Pakistan, or any provincial body. Pakistani users access the 877ben platform at their own discretion and are solely responsible for understanding and complying with applicable local law. This answer is not legal advice.

We Are Here for You

Couldn't find what you were looking for? Our support team is available 24/7, or browse the other pages below for more detailed information.

Return to Homepage

Head back to the 877ben homepage to explore sports markets, live casino, slots, current promotions and everything the platform has to offer.

Go to Homepage
Responsible Gambling

Learn about deposit limits, session controls, self-exclusion and support resources available to every 877ben player — including our full pledge.

Safe Play Tools
Terms & Conditions

Review the full Terms & Conditions for 877ben — covering accounts, bonuses, game rules, withdrawals and all your rights as a player.

Read Full T&Cs

Still have a question? Reach our 24/7 support team via Live Chat in your account dashboard, or write to us at [email protected] — plain text only, not a link.

18+  Adults only. Gambling involves financial risk and may be addictive. Not available to minors. Local laws may restrict gambling — understand applicable law before participating. Play responsibly.